camberley curtains and blinds willenhall showroom
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Frequently Asked Questions

Do camberley curtains come out to the home.

Yes we can come to your home with samples for you to choose from if you see the contact us page or call 01902 609800 to book

We cover a 25 mile radus of our showroom we go to areas such as Walsall, Wolverhampton, Cannock, Birmingham, Aldridge, Coven, Dudley, Stafford, Penkridge and many more  

How do I return items to Camberley Curtains & Blinds?

• Please obtain a Returns Code from our Returns' page, and include this with your parcel. This will help us process your request with minimal delay.

• You may return any item(s) to us by post at your own cost and risk. Please note that we will not be liable for any loss or damage to any returned items in transit and as such, we suggest that you return any item(s) through a recorded delivery service.

• If returned items are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Please send any item(s) you intend to return in the original packaging to:

Returns Department, Camberley Curtains, Wayside Cottage, Old Stafford Road, Slade Heath, Wolverhampton WV10 7PH.

When do I get a refund once I have returned an item?

• Once the products you wish to return have been received by us, a refund for the agreed amount will be actioned to the original method of payment.

• Please allow 14 days from return for this process to be completed.

What are my rights under the distance selling regulations?

• Informing us, within 7 Days commencing from the day after receipt of the products that you wish to return them, may return items purchased exclusively via 'Distance Communication'.

Can a replacement be sent for faulty or damaged goods received?

• If you are returning items due to a fault or damage on the part of camberley curtains, you may be entitled to a replacement. Please contact us to discuss these requirements.

Can faulty or damaged items be returned for a refund?

• On delivery, please check the products carefully for any possible defects. If you believe that any of our products may be defective or of unsatisfactory quality, please notify Customer Services* as soon as possible.

• We ask that you take reasonable care of the products while your claim is being investigated.

• Please do not return any products that you believe may be defective before contacting Customer Services*.

• If you are returning a product, you are responsible for return postage costs and retaining proof of postage. If the products are confirmed defective or mis-described, we will reimburse you for reasonable return postage costs.

• If all products confirmed defective constitute the entire order or if all products were faulty or damaged, the original delivery charge will be reimbursed.

Can items received as a gift be returned for a refund?

• We may refund any items received as a gift through the original method of payment if returned to us by post.

• Refunds of items received as a gift and returned in person to a store in the UK will be given in the form of a credit receipt.

• We may request for proof of purchase before processing a refund.

Can my order be cancelled?

• Once products are assigned or dispatched, you may return products within 28 days of receipt.

*If you need any more help please contact our Customer Service team on 01902 609800

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Camberley Curtains and Blinds - Wolverhampton

Wayside Cottage, Old Stafford Road, Slade Heath, Wolverhampton WV10 7PH. UK. Tel: 01902 609800

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Custom Made to Order Products

If you are ordering custom made items, please read the following information...

Custom Made Curtains - Guide
Custom Made Blinds - Guide
Returns Policy
Customer Design Service
Trade & Commercial Service

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